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Requisition ID:  61554

Delivery Operations Manager



Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.



What we need:


Mohawk is looking for a Delivery Operations Manager to lead the daily operation and success of our Walpole, MA facility.  This position will also participate in planning, developing, and implementing optimum service delivery strategies to achieve desired results.

What you’ll do:

•    Lead a team of approximately 14 people 
•    Oversee and manage operational activities for warehouse locations including budget, staffing, KPIs and record keeping
•    Resolve customer service issues and operational issues and implement process improvements to ensure effective and smooth-flowing operations of warehouse location(s)
•    Work with division management, transportation, and other departments to coordinate and improve service

What you have:

•    Bachelor’s degree in a related field OR an equivalent combination of education and experience 
•    4-6 years of progressively responsible experience in warehousing and/or logistics operations, including a minimum of 2 years of experience supervising employees and implementing cost-saving measures 
•    Demonstrated knowledge of warehousing and logistics operations

What you’re good at:

•    Communicating and negotiating effectively with internal and external partners in written, oral and interpersonal form 
•    Demonstrated ability to lead, motivate and mentor employees
•    Working collaboratively as part of a fast-paced team, with strong personal organization, poise and professionalism 
•    Achieving results through team efforts, challenging established practices and drawing relevant conclusions 
•    Ability and willingness to challenge established practices and draw relevant conclusions to market and sell new ideas within the division

What else?

•    We’re located in a pretty great spot – check out this video to see what we mean



Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.



Nearest Major Market: Boston

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