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Requisition ID:  68760

Incident Response Manager

Incident Response Manager

     Find your more with Mohawk!

At Mohawk Industries, we’re committed to more customer solutions, process improvements, sustainable manufacturing, and opportunities for our people.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Come find your “more” with Mohawk!


What we're looking for:


This position will oversee and lead a team to manage the Incident Response group. The ideal candidate will possess a strong intelligence and incident response background, critical and structured thinking, excellent communications skills, and a passion for applying innovative technology to the threat intelligence process.

What you'll do:


  • Functions in a management role to plan, execute, and evaluate tabletop exercises, and other simulations
  • Creates Incident Response strategies and policies, by identifying gaps in processes, evaluating trends, and anticipating requirements.
  • Identify areas for program improvement, expansion of capabilities, or other areas to help mature the overall program.
  • Establish and manage Incident Response service level agreements.
  • Provide investigation assistance and coordinate mitigation efforts during an incident.
  • Maintains a high level of technical knowledge of platforms utilized throughout the environment
  • Respond to incidents and ensure all procedures are followed correctly to triage damage, mitigate risk to business operations, and coordinate actions and communications with both technical and business stakeholders
  • Design and engineer processes, procedures, and work instructions for all tasks related to IR and forensics.
  • Drive IR continuous improvement through KPIs, operational metrics, high-quality reports to technical and executive audiences, and Tabletop exercises.
  • Review and update the Information Security Incident Response Plan annually and on an as-needed basis.
  • Advise and approve tuning recommendations within security products to reduce the number of false positives and false negatives.



What you need:

  • Relevant Experience: 7+ years overall experience with 1+ year experience as a Technology Team Lead or Manager
  • Required: Bachelor’s Cybersecurity/Information Security
  • Preferred:  Master’s Degree in Cybersecurity/Information Security
  • Certification and Training:  GSEC, GISF, GISP, GSNA, CISSP, CISM


What will make you successful:

  • Expertise in managing incident response and system monitoring and analysis.
  • Experience with compliance requirements (GLBA, PCI, HIPAA, SOX, etc.).
  • Ability to effectively communicate business risk as it relates to information security.
  • Knowledge of multiple computing platforms, including Windows, OSX, Linux, Unix, networks, and endpoints.
  • Experience with vulnerability and penetration testing engagements.
  • Strong Understanding of overall business functions and ability to provide input for IT architecture 
  • Able to mentor coworkers to develop & apply creative solutions to solve problems
  • Able to assist Customers to establish and prioritize projects and drive toward accomplishing those priorities
  • Able to be a technical skills mentor to team members to help them become proficient in technology and issue resolution
  • Drive for Results: Able to lead others to meet and exceed milestones
  • Entrepreneurship: Takes ownership of larger or multiple projects and provides innovative solutions 
  • Leadership: Able to mentor and motivate team
  • Planning and Managing Resources: Contributes to building and managing relevant portions of project plans, managing time and attention based on what is most important to achieve key objectives
  • Relationship Building: Team Leader and capable of bringing the team together to achieve the common goal. 
  • Superior verbal, written, presentation, and interpersonal communications skills; ability to effectively exercise tact, discretion, judgment, and diplomacy when interacting and/or negotiating with internal and external customers and senior management and ability to communicate with others in stressful situations using appropriate interpersonal styles and methods to reduce tension or conflict and maintain professionalism by corporate standards. 
  • Strong technical knowledge, and ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding.   
  • Ability and willingness to accept responsibility, challenge established practices, and draw relevant conclusions, and the persistence and willingness to take a calculated risk, and stimulate, market, and sell new ideas within the organization. 
  • Excellent leadership skills to effectively lead and direct a diverse global team to achieve results through team efforts, and the desire and ability to motivate, persuade and direct the activities of others. 
  • Ability to act as a managerial advisor on professional and technical issues to reach strategic decisions; ability to manage conflicting demands for resources through negotiation.  
  • Ability to perform in a high-pressure environment and/or crisis and render good decisions to resolve problems, maintain safety, and ensure adherence to the Corporate Code of Conduct 


What else?

  • Normal office environment
  • While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
  • We’re located in a pretty great spot – check out this video to see what we mean
  •  This position will supervise both direct and indirect employees.
  • Normal Office Environment. 
  • Domestic/International travel may be required occasionally, up to 20% per year




Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

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