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Requisition ID:  27255

Sr E-Commerce Manager

We are always in search of Difference Makers to help us generate solutions and solve problems so that we can continue flooring the imagination of our customers; while providing value to their lives. We're redefining flooring with products that not only minimize climate impact but also foster beauty and allow people to connect and thrive.

If you would like to make a direct impact with a multi-billion dollar Fortune 500 global leader in flooring fashions, while making the world a better place, then we have an exciting opportunity for you!

Mohawk Industries is the world’s largest flooring company – and we are growing. We are a Fortune 500 company (NYSE: MHK) and our competitive advantages are huge.



Drive the future of how consumers shop the rapidly growing online Flooring category in this exciting role on Mohawk Flooring North America’s eCommerce team. This role is responsible for defining best in class category experience, accelerating growth in the eCommerce channel and managing + deepening key pureplay retailer relationships. This role is also responsible for building capabilities with a focus on Optimized Marketing Activation, Enhanced Content Management, Analytics, Category Management, and Emerging Technologies. The individual will be required to heavily cross-collaborate with sales, marketing/brand, digital, creative, and supply chain teams to drive success.


Duties and Responsibilities

  • Account Management – Own key account management + long term planning for pureplay online retailers, and partner closely with omnichannel sales teams to implement best practices to ensure growth targets and joint business planning objectives are met. Manage eCommerce operations team with support from Supply Chain team to achieve operational metrics.
  • Marketing Activation – Lead customer marketing activation for pureplay online retailers, and develop best practices to optimize total eCommerce channel return on investment. Analyze campaign and program past performance data to synthesize learnings applying to the business in the future. Partner closely with brand and national marketing teams to support new initiatives (e.g., retailer/national promotions, innovation launches).
  • World-Class Content Management – Define best in class Product Detail Page content principles based on known conversion drivers, SEO value (internal and external), and consistent category shopping experience. Develop test and learns to create the most educational, compelling, and converting enhanced content. Collaborate with creative and brand teams to manage assets/copy in PIM, developing process to ensure accurate content collection going forward. Lead eCommerce analyst team to ensure all up to date content is syndicated/uploaded to key retailer platforms. Measure content health ongoing to optimize content accuracy, search ranking, and conversion.
  • Online Category Experience Excellence – Help define and build the optimal online flooring shopping experience through our owned digital footprint + first party shopping behavior data. Share and apply learnings to key customers’ sites to grow the total category while establishing MHK as thought leaders in the space. 
  • Data Analytics & Category Management – Drive customer and online category success through regular analysis of KPIs and comparison to monthly and quarterly targets. Create recommendations to course correct areas of opportunity and accelerate + scale success. Support omnichannel sales team to identify opportunity areas between online and in-store mix along with growth deltas between the channels.


Experience & Skills Required 


  • 5-7 years experience driving and delivering success in online or omnichannel environment
  • Account Management experience
  • FMCG/CPG eCommerce experience preferred
  • Bachelor’s degree in Business/Marketing; MBA Preferred
  • Strong analytical background
  • Ability to effectively direct, supervise, and manage a team of people
  • Ability to thrive in an ambiguous environment
  • Preferred experience with branding/marketing initiatives, especially technology-driven efforts
  • Experience leading content strategy and delivering results
  • Ability to build and scale capability + best practices across cross functional teams
  • Excellent communication and presentation skills, presenting to customers executive audiences
  • Strong understanding of the evolving digital landscape and how to incorporate that knowledge to building brands online



Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Nearest Major Market: Calhoun