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Requisition ID:  43070

PC Technician II

 

 

At Mohawk Industries, we’re committed to more and technology is a key factor in making more happen – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

 

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

 

 

OBJECTIVE:

Responsible for providing 2nd level support for all PC related issues reported through the Support Center or directly from IS management.  Troubleshoots hardware and software issues.  Dispatches 3rd party vendors for hardware repairs.

 

FUNCTION AND SCOPE:

  • Second level PC/Mac support for local & remote locations including hardware and software.  Properly diagnose and resolve software and hardware configuration problems at the workstation level.  Also includes PC/Mac software, hardware, and printer hardware installations in the PC/Mac environment.
  • Troubleshoot problems using desktop remote control products.
  • Use of the IT Service Management solution to track, update and close tickets.
  • Dispatch of 3rd party vendor service technicians when appropriate.
  • Maintain and test latest hardware and software revisions and or patches (includes research of known hardware and software bugs).
  • Support special projects involving travel when the need arises.
  • Work closely with IS Management, Support Center personnel, and other IS technical and applications staff.
  • If working Projects & Systems Management, work small to large infrastructure projects completing them in a timely manner.
  • If working Desktop Support, complete at least 6 tickets per day resolving them by deadline at least 90% of the time.

 

KNOWLEDGE & EXPERIENCE:

  • Must have a Bachelor’s Degree in a technology or business related discipline or an Associate’s Degree in a technology or business related discipline and at least 2 years related experience or at least 4 years related experience in end user support.  Must have a technical knowledge of advanced PC diagnostics, strong familiarity with the Windows desktop, and possibly with Mac diagnostics.
  • At least 2 years of strong technical experience including providing PC support directly to the business client are required.  Must be familiar with the following technologies:
    • Troubleshooting Microsoft Windows 7 and greater
    • Troubleshooting Microsoft Office 2013 and greater
    • Understanding of Active Directory, DFS, and Group Policy
    • Experience with PC imaging software
  • Client based email configuration

 

COMPETENCIES:

  • Industry standard certifications (A+, ITIL v3 Foundations, HDI Analyst, Network+, MCP, CCNA, CCNP, etc) a plus
  • Must be customer-focused, work well in a team-oriented environment, and provide quality service for the business client.  Must pay very close attention to detail.  Must have very good phone etiquette.
  • Must work well in a team-oriented environment.  Must be customer-focused and intent upon providing quality service for the business client.  Must pay very close attention to detail.

 

OTHER INFORMATION:

  • Corporate office environment support

 

 

 

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

 

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.