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Requisition ID:  75874

Maintenance/Technical Training Program Manager

Thomasville, North Carolina, United States, 27360



Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.



Primary Objective:  

To serve as program manager for the Technical Training Program, developing course material for said program and continuously improve the content of the material. Teaching classes to existing maintenance teams and incoming talent. Create an environment where root cause analysis, teamwork and critical thinking thrive.  


Major Function and Scope: 

  • Develops curriculum and classes to equip maintenance new hires with the foundational knowledge, skills, and abilities to perform at a high level.  

  • Teaching subjects of the Training program to maintenance peers, both class and in the field.  

  • Gather expertise inside the company and externally if needed to create the course material exactly to the needs of the plant. 

  • Collaborate with departmental and maintenance leadership to tie classroom training and on the job training together with defined learning outcomes.  

  • Deliver customized and additional training to new hires and current maintenance team members as needs are identified. 

  • Review monthly metrics with maintenance teams to identify issues rooted in skills gaps and create plans to address in the training programs. 

  • Build relationships with external stakeholders to stay up to date on the lates training materials and technology. 

  • Benchmark other training programs and implement best practices to stay on the cutting edge of maintenance skills training. 

  • Create metrics and report outs to identify trainee and program success. 

  • Evaluate employee survey data, job market conditions, industry trends, and competitor data together with HR department and adjust training department strategies as required. 

  • Other duties as required. 



Type of Experience/Knowledge:

  • Associate’s degree in the fields of mechanical, electrical, or automation required 

  • Advanced degree in the fields of mechanical, electrical, or automation preferred 

  • 3-5yrs minimum experience creating, instructing, and managing technical training programs 

  • Expert skills in operating within the Microsoft Suite (Outlook, Excel, Word, and PowerPoint) 

  • Experience working with modern course creating software solutions (Flowsparks or other e-learning tools) 

  • Minimum of 5 years of experience in one of the following fields: Mechanics, Electrics, Automation (Related to Manufacturing) 



  • Ability to interpret and oral and written instructions, policies, guidelines, and processing standards. Excellent oral, written, presentation, interpersonal communication, and team facilitation skills to effectively interact with all levels of employees including senior management and internal and external customers. 

  • Ability to present information accurately and effectively to diverse audiences. 

  • Strong analytical skills to interpret, adapt known methods, system procedures, or operating concepts to new situations.  

  • Ability to define problems, collect data, establish facts, and draw valid conclusions. 

  •  Ability to teach and transfer knowledge to members of the business. 



Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.



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