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Requisition ID:  33447

ECommerce Production & Content Specialist

 

 

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.


As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

 

 

Primary Objective

  • Talented content manager with strong communication skills and a proven track record of building content that enhances the customer/prospect experience positions the organization as thought leaders and helps drive optimal conversion rates. The ideal candidate will have experience in enriching product data and managing digital assets through product and digital asset management systems. This dynamic position will require an intellectually curious person who is willing to develop a deep understanding of our products and customer needs.  Although this is a heavy content & data management, there are other responsibilities that will require a considerable amount of time and effort including graphic design (creation or outsourcing) and website customer service and order management.

 

Duties & Responsibilities:

  • ​​​​​​​Help create and solely execute a customer-centric, content strategy that focuses on translation between manufacturing data and marketing information provided to customers.
  • Engage in website content updates for internally managed websites and sales applications
  • Passionate about details and organization of data and customer distribution channels
  • Must be devoted to learning vertical market needs, target audience personas, industry vocabulary and how our products can be a game-changer for these markets.
  • Works well in a team environment with many cross-functional team members to achieve common goals.
  • Audit top digital assets and make the appropriate corrections solely and in a team environment
  • Create custom PDF presentations/booklets using InDesign and CSV data merge; Create and maintain sales materials such as price lists and design lists for use by sales teams; Respond to resource requests from sales associates.

 

Experience & Knowledge Required:

  • Bachelor’s degree in Business/Marketing/Communications and/or related field
  • 6+ years of content creation experience with a heavy focus on creative writing
  • Experience in hands-on creative writing and content creation
  • Experience in writing SEM enriched content a plus

 

Skills:

  • Proficiency with AS400 and Microsoft Office suite, strong proficiency with Excel and databases preferred.
  • Proficiency with Adobe programs: InDesign and Photoshop required
  • Knowledge of Shopify website program preferred
  • Ability to efficiently produce quality outcomes independently, as well as with a team.
  • Strong ability to make decisions and solve problems as a leader.
  • Strong organizational and planning skills.
  • Strong customer focus and ability to serve customers in a way that consistently exceeds their expectations.

 

Disclaimer: The above information on this description has been designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

 

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.