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Requisition ID:  61071

Strategic Account Manager



Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.



What we need:

Mohawk is looking for a Strategic Account Manager who can do more with Mohawk Flooring North America brands across our commercial business, with a heavy focus in healthcare and senior living.


This position is primarily a business development one, focused on new account acquisition and the pursuit of major and global accounts that involve long-term engagement. This role must create and implement both long and short-term sales objectives that will meet the needs of the customer, increase market share and maximize sales potential. We are looking for driven individuals that are customer-obsessed and ready to solve the changing needs of our clients by leveraging real data to capitalize on business trends and opportunities.


For healthcare and senior living, Mohawk Group provides a wide array of soft and hard surface options. There is a recognition that this is a multi-faceted and long-term process to secure new accounts. Its involves both focused business development efforts and product curation to meet client needs based on design and/or performance needs.


Transparent communication with fellow SAMs, AEs and RVPs is essential.


What you’ll do:

  • To pursue major account prospects by collaboratively working with all Strategic Account Managers to map and pursue account opportunities regionally, nationally, and globally.
  • To engage and convert these opportunities into active accounts, owning the conversion process throughout the lifecycle.
  • Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
  • Collaboratively develop strategic account plans with RVPs and Account Executives, relying on Directors for their expertise by segment.
  • Engage pre-qualified prospects and existing customers in order to achieve TMG goals.
  • Asist Account Executives to become stronger strategic business planners and executors. Support the Account Executives at all levels including Presentations, Sales Strategies, Target Clients and Links to internal resources.


What you have:

  • 4-year college degree in a related discipline is preferred.
  • 5 years of progressively responsible job-specific work and experience in an environment of comparable size and diversity.
  • A willingness to learn on the job and grow your career


What you’re good at:

  • Strong leadership skills and serve as a strategic coach and teacher.
  • Must be a goal-oriented, organized team player
  • Must possess strategic thinking / analytical skills. Strong problem-solving and attention to detail skills.
  • Be a solid presenter, a proven and competent closer, and an effective negotiator
  • Must be organized and structured.
  • Possess the ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner.
  • Must be IT literate regarding social networking, web research, and use of CRM
  • Microsoft Excel, Word, and PowerPoint experience


What else?

  • Position requires 60% travel





Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

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