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Requisition ID:  74186

Manager Showroom Operations

New York, New York, United States, 10001



Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.



What we need:


Mohawk is looking for a Manager of Showroom Operations who can take the showroom floor by storm and be the brand ambassador for all things Mohawk in New York City and in our showrooms across the country!  


This position will be responsible for directing and overseeing all Mohawk Group Showroom locations with a unified and prescriptive approach, aligning with Mohawk's go-to-market strategy and branding. The role will lead and manage Showroom Sales specialists nationwide and, at a high level, develop and maintain favorable relationships with clients in an effort to meet sales objectives for all commercial brand categories. This person will also operate as Chief Brand Ambassador in the various markets in order to increase Mohawk's competitive position and maintain brand integrity.


What you’ll do:


  • Manage operations and branding for all Mohawk Group Showrooms
  • Establish and implement a long-term showroom strategy to support Mohawk Group's design and brand vision and their relation to the local Sales teams
  • Establish and maintain an annual budget and business plan for each Mohawk Group Showroom
  • Provide showroom utilization and budgetary metrics
  • Provide guidance and leadership to staff and local Sales teams in order to maintain highly organized daily operations of all showrooms
  • Manage sample operations for all showrooms
  • Establish and maintain the Showroom Training Program for new hires, and facilitate the continuing education and training of staff through classes, seminars, or other similar methods. 
  • Project management of new showroom installations and updating existing showrooms


What you have:

  • Four-year college degree in a related field or equivalent combination of education, training, and experience that provides the required skills and knowledge to perform the essential functions of the job.
  • Experience and working knowledge of commercial products in the flooring industry.
  • Advanced level proficiency in the following areas: Microsoft Office Suite
  • Strong acumen for technology
  • 3+ years of experience in management and/or interior design


What you’re good at:

  • Communicating effectively with a wide range of individuals in written, oral, and interpersonal form 
  • Working independently, setting priorities, and handling multiple tasks with concentration, speed, and accuracy to meet deadlines.
  • Combining personality and knowledge of products to persuade, market, and sell new ideas
  • Developing & maintaining exceptional client relationships
  • Adapting system procedures or operating concepts to fit new situations via a strong analytical skillset
  • Conceptualizing, organizing, and executing new initiatives
  • Staying organized and paying attention to detail in a fast-paced environment 
  • Taking initiative and motivating others to do the same
  • Coaching and leading others with a servant leadership mindset


What else?

  • Expect to travel approximately 25-50% for trade shows, customer visitation, etc.
  • This role will supervise 4-6 others (exempt & non-exempt)




Expected base pay rates for the role will be between $80,000 and  $100,000 per year at the commencement of employment. However, base pay, if hired, will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs.





Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

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