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Requisition ID:  59551

Manager Installation Services



Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.



What we need:


Mohawk is looking for a Installation Services Relationship Manger who can do more for all Mohawk Flooring North America.


The Installation Services Relationship Manager is primarily responsible for driving the development, implementation, and oversight management of the Commercial Sales Turnkey business, referred to as MohawkONE. This role will work directly with the Turnkey Project Management team to achieve consistently superior customer service and strong financial returns while constantly reviewing and adjusting our business strategy to solidify existing relationships and establish new business.


What you’ll do:


  • Collaborate internally to formulate strategy to increase MohawkONE business.
  • Working in partnership with the Regional Vice Presidents, Strategic Account Managers, Account Executives, and internal Project Management team, to identify and qualify new MohawkONE opportunities.
  • Support sales teams in closing and onboarding MohawkONE opportunities.
  • Maintain high-level customer relationships.
  • Develop, update and present MohawkOne internal and external presentations.
  • Comply with internal and external safety/environmental initiatives and requirements.
  • Conduct customer and site visits as needed


What you have:

  • Bachelor’s degree required and 5 years of relevant experience within related field in construction or flooring industry
  • Strong computer proficiency: Microsoft Office Suite (especially Excel and PowerPoint)
  • Understanding of construction business including insurance requirements, contracts, liens, bonds, prevailing wage regulations and how to read architectural drawings
  • Understanding of intermediate accounting, budgeting, and finance
  • Excellent interpersonal skills
  • Strong analytical and organizational skills
  • Ability to self-manage projects and direct & indirect reports
  • Strong communication, verbal and written skills,
  • Commitment to company values, sustainability
  • Strong team leader


What you’re good at:

  • Excellent presentation, verbal, written, and interpersonal communications skills to effectively interact with senior management and internal / external business contacts
  • Ability to exercise good judgment, problem solving ability, and resourcefulness in the absence of formalized guidelines and procedures
  • Ability to effectively manage time, reach decision-makers, and quickly determine opportunity potential
  • Display initiative to take on many different tasks as they arise
  • Demonstrated ability to achieve results through team efforts
  • Willingness to challenge established practices and draw relevant conclusions
  • Ability to persuade, market and sell new ideas
  • Ability to utilize innovative skills necessary to modify, adapt or devise new work procedures and practices


What else?


  • Expect to travel approximately 50 - 70%
  • While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
  • We’re located in a pretty great spot – check out this video to see what we mean



Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

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