SENIOR MANAGER CUSTOMER EXPERIENCE ANALYTICS

Senior Manager Customer Experience Analytics

Job ID: 84503

Position Title: Sr. Manager Customer Experience Analytics

Company/Employer: Mohawk Industries, Inc. 

Worksite Location: 1155 Roberts Boulevard, Suite 200, Kennesaw, GA 30144

JOB DUTIES AND RESPONSIBILITIES:

1. Manage the team responsible for digital web analytics and customer experience.
2. Develop strategy around digital web analytics and customer experience.
3. Work with subject matter experts across to improve overall strategic and operational performance.
4. Create analytics culture to help drive data driven strategic decision making in the organization.
5. Create global data models and stories and help local BU teams in digital analytics.
6. Develop and provide training on analytics solutions to support the business strategies.
7. Problem solve by identifying, addressing, and resolving data problems in an appropriate manner.

This position has 3 direct reports:

1. Sr. Applications Coordinator (1)
2. Consultant (1)
3. Contingent Worker (1)

MINIMUM EDUCATION/EXPERIENCE REQUIREMENTS:

• Requires a Master of Science degree in Marketing Research, Information Technology, or a directly related field of study, plus the following experience:

1. 9 years of progressively responsible and related combined experience in Google, Adobe Analytics, Hot Jar, and SEO for a large global organization ($5B+ in revenue);
2. 9 years of experience developing data visualization with one or more of the following visual Business Intelligence (BI) tools: SAP Cloud (SAC), Power Business Intelligence (BI), or Tableau;
3. 9 years of experience in SQL;
4. 9 years of combined experience in understanding and applying Business Intelligence (BI) and Enterprise Data Warehouse (EDW) concepts;
5. 9 years of experience in SAP landscape (for example: SAP BW, HANA Modeling);
6. 9 years of combined experience in managing and delivering Business Intelligence (BI)/Web Analytics projects;
7. 9 years of experience applying analytics skills with predictive modeling;
8. 9 years of experience managing global projects; and
9. 5 years of experience with at least 2 of the following public cloud technologies: Amazon Web Services (AWS), Azure, or Google Cloud Platform (GCP).

• Experience may be gained concurrently.
• Work from home available. Must reside within commuting distance from employer's Kennesaw, GA office.
• Requires approximately 25% travel to other domestic company worksite locations.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.