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Requisition ID:  30912

Technical Services Coordinator

Are you looking for more?

 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

 

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

 

 

Ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Establish and maintain positive business relationships both internally and externally to promote company goals.     Works independently and relies on knowledge and experience in answering product technical questions from customers both internally and externally. Understands the basics of product installation and provides guidance to customers on the topic.  

  • Take calls from customers and Account Executives on the following topics:
    • Product specifications
    • All product construction specifics
    • Product warranties
    • Product maintenance
    • Installation
    • Subfloor preparation
    • Adhesives and sundries
    • Underlayments
    • Regulatory requirements (MSDS, LEED, Green Label, etc.)
    • Product certifications and test reports
  • Independent decision maker who can work with little to no daily supervision.
  • Compose and maintain internal and external correspondence and other documents to include topical Technical Data Sheets.
  • Partner with salesforce to solve problems and secure projects.  
  • Seek out assistance from other departments including Product Management, Manufacturing, Marketing and Quality Control, to better support our salesforce and customers.
  • Support the Claims team when product technical expertise is needed.
  • Interfaces daily with both internal and external customers.
  • Handle technical inquiries, provide guidance, and develop alternate solutions to problems presented
  • Take overflow calls from Consumer Affairs.
  • Participate in special projects and perform additional duties as required.

 

 

 

High School or equivalent. Three years prior experience in technical support, quality control, manufacturing, product development or customer service preferred, with two years required.

 

  • Detail oriented with the ability to manage time effectively.Excellent oral, written and interpersonal skills to effectively interact with management, internal and external business contacts. 
  • Must possess a high level of diplomacy, discretion and judgment in dealing with callers.
  • Strong analytical and research skills to provide solutions for consumers.
  • Knowledge of general office policies and procedures.
  • Organized and able to handle a large volume of daily calls and emails effectively.
  • Ability to read and understand professional business correspondence. (test reports, specifications, warranties)
  • Strong customer service orientation while projecting a positive image on behalf of the organization.
  • Proficient level of skills and knowledge of computers / AS400 system as well as Microsoft office.
  • Requires a sense of urgency and ability to prioritize tasks to achieve success.

 

 

 

 

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

 

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.