Sr. Account Support Specialist

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

Mohawk is looking for a Senior Account Support Specialist who can do more with Mohawk Flooring North America brands across residential, distributor and builder multifamily divisions.

This position is to provide customer support and communication for Company customers, marketing, sales professional services, and administration. This position is a high degree of skill and ability to explain most complex matters to ensure customer satisfaction & retention, and also to sell products and services that will impact various areas.

What you’ll do:

• Act as a senior team member, providing cross-functional support to major accounts. Applies advance knowledge and experience to resolve coordinate or provide direction to ensure key company accounts receive prompt and effective service.
• May provide assistance to Customer Service Representatives and Account Support Specialist I & II
• Act as a liaison between the Company and the account. Requires considerable adaptation in response to major accounts in order to achieve success.
• Interface with Credit Department, expediting shipments and account maintenance
• Interpret orders and documentation for customers and process orders in accordance with established contracts. Expedite and trace orders to meet customers needs.
• Examine records, such as bills, computer print outs, bills of lading, pricing on orders/commissions, group rebates, and related documents and correspondence, and converses or corresponds with customer and other Company personnel such as TM’s, billing, credit, sales, service shipping, to obtain facts regarding customer service.
• · Establish and maintain positive business relationships, internally and externally, to promote Company goals.
• Assist in departmental reporting, tracking and special projects as assigned.

What you have:

• High School Diploma or GED equivalency required. Some college in business related field or (CCSS) Certified Customer Service Specialist certification preferred.
• Intermediate Computer Skills: in word-processing and spreadsheet applications (MS Word, Excel AS400, Inet, & Electronic mail required).
• 2-4 years of Account Support Specialist experience required.
• In-depth knowledge of Company brands and products information required to perform the essential functions of the job. In-depth knowledge of commonly used concepts, practices and procedures related to department activities. 
• Experience to handle most complex customer inquiries and problems and non-routine matters

What you’re good at:

• Master knowledge of all skills and responsibilities up to an Account Support Specialist II. Proven leadership skills.
• Communicating effectively with a wide range of individuals in written, oral and interpersonal form
• Combining enthusiasm and passion for creative and persuasive communication with excellent grammar skills and attention to detail
• Ability to demonstrate strong organizational and problem-solving skills required
• Ability to demonstrate strong interpersonal relationship building skills.
• High degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention.
• Must possess excellent organization skills, pronounced judgment and decision making abilities and be able to maintain confidentiality of information.

What else?

• While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
• We’re located in a pretty great spot – check out this video to see what we mean

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Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.