Sr Solutions Specialist

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

The Sr Solutions Specialist is a high performing contributor that is responsible for developing schedules and coordinating all necessary resources to ensure timely delivery of requests and orders as well as customer satisfaction. This role is also responsible for contributing to all phases of multiple projects of a complex nature for multiple representatives.

What you’ll do:

• Collaborate cross-functionally to evaluate technical, system, and process improvements.
• Lead process improvement initiatives to streamline sales and customer-facing activity.
• Responsible for making sure that all departments come together in a timely manner to ensure that all projects are delivered on-time and within scope.
• Schedule tasks and coordinate with various team members to accomplish the results. 
• Assess the project at hand and navigate the project effectively based on the layers of complexity.
• Initiate project request in the CRM application.
• Navigate the AS400 to find information for patterns, problems, the order or the job number.
• Frequently communicate internal processes and terminology to sales team to ensure proper understanding of internal processing.
• Work with manufacturing to achieve specified designs in production.
• Design custom carpet across all Platforms to achieve the customer’s requirements.
• Responsible for reviewing/critiquing an order prior to order entry and verifying order accuracy.
• Review any problems with the appropriate person/department and drive change with personnel and management.
• Coordinate existing and new hospitality accounts by assisting with the completion of hospitality estimate/contract packages, ongoing support of sales associates, and preparation of project proposals.
• Perform high quality analysis reliably and consistently.
• Find ways to assess and apply innovative ideas to enhance business results.
• Successfully lead after-action reviews to identify, document, and share lessons learned.
• Establish and maintain positive business relationships internally and externally to promote business goals.
• Perform other duties as needed.

What you have:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 4-6 years’ relevant experience or equivalent education and/or experience.
• Customer service experience required.

What you’re good at:

• Requires in-depth conceptual and practical knowledge in own job discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.

What else?

• While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
• We’re located in a pretty great spot – check out this video to see what we mean.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.