Solutions Specialist

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

The Solutions Specialist is an established performer that is responsible for developing schedules and coordinating all necessary resources to ensure timely delivery of requests and orders as well as customer satisfaction. This role will be responsible for understanding customer inquiries, providing timely and accurate information, and delivering effective solutions to meet customer expectations.

What you’ll do:

• Provide customer support to telephone and email inquiries from customers, typically providing support to customers with larger or more complex requirements. 
• Utilize specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, or specifications. 
• Generate sales quotations, requiring a working knowledge of company products, procedures, and practices.
• Actively engage in selling company products and services. Provide material take offs, estimates, and pricing of large packages. Enter orders into computer system.
• Schedule the production and delivery of orders with production planning and manufacturing.
• Use customer calls as opportunities to provide information about features and benefits of company products and services, and engage in researching, identifying, soliciting new customers, and expanding business with current customers.
• Troubleshoot order processing issues to ensure customer satisfaction and optimize sales opportunities. Identify trends in customer satisfaction or dissatisfaction.
• May participate in coordinating and conducting customer workshops.
• Plan and pace own work efficiency to meet daily, weekly, project or team-related productivity goals.
• Remain current on customer preferences, changes in local codes, and product developments.
• Perform other duties as needed.

What you have:

• Bachelor’s degree in a related field preferred.
• 2-4 years’ relevant experience OR equivalent combination of education and experience.
• Knowledge of company products preferred.
• Strong customer service skills.

What you’re good at:

• Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

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Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.