IT Support Associate

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

The IT Support Associate is a newly established performer that focuses on configuring and installing new digital signage and conference room technologies as well as supporting the existing device environment. This role will assist with managing and maintaining the current signage, Webex, and Kiosk environments.

What you'll do:

• Assist in the setup, operation, and maintenance of audiovisual (AV) equipment for events, meetings, and presentations.
• Work on performance problems, upgrades, and application setup/implementation.
• Provide first-level technical support to end-users via phone, email, or in-person.
• Assist users with hardware and software issues, troubleshooting problems effectively.
• Travel to multiple locations to install/support AV systems.
• Maintain inventory including pulling orders, staging, loading delivering, and installing.
• Work on projects and assignments as part of a large work team.
• Assist in routine maintenance and testing of audiovisual equipment.
• Report any malfunctioning equipment and coordinate repairs or replacements.
• Maintain accurate documentation of AV setups, configurations, and issue resolutions.
• Assist in updating inventory records and equipment databases.
• Use applicable testing equipment to troubleshoot problems.
• Perform other duties as needed.

What you have:

• Bachelor’s degree in a related field preferred.
• 0-2 years’ relevant experience OR equivalent combination of education and experience.

What you’re good at:

• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Demonstrated ability to learn Microsoft Office Suite products.
• Understanding of control systems, video conferencing equipment, Digital Signage, Kiosks, and audio equalization preferred.
• Comfortable using power tools.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.