Customer Support Coordinator

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

Under supervision, assists with placing, changing and servicing customer orders.  Performs a variety of administrative assignments related to reviewing, entering, and making changes to transactional information in the system.  Responsibilities include placing and servicing customer orders, shipping and expediting details, deposit requests, etc. to assure optimum customer service when responding to and handling customer inquiries.

What you’ll do:

• Process Sales Orders into Resource Planning System (IERP).
• Coordinate communication with customers and associates.
• Investigate and find best option to fill the order for the customers.
• Find out the best and quickest way to expedite product delivery
• Coordinate with team members the delivery as required by customers.
• Review customer purchase orders, sales and service information and determine Stock and delivery status.
• Deals directly with vendors to ensure prompt and accurate delivery of goods to appropriate locations.
• Work on aged (overdue) orders.
• Handles any delivery inconsistencies or delays.
• Coordinate customer support billing process including capture, entry and transmittal of information and data to support the billing process.
• Research claims issues as needed.
• Process request for samples
• Process inventory, labor and invoicing transactions.
• Prepare and forward customer order acknowledgments.
• Provide general support to Customer service department.
• Perform related duties as assigned

What you’re good at:

• Must be able to function with considerable independence, with minimal supervision and guidance.
• Must be an effective team member.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage time effectively.
• Proficiency in Excel, Word and ability to learn and use new software as required by the job.

What we need:

• High School Diploma or GED equivalent required.  1-2 years college preferred.
• 2-4 years’ experience in Customer Service or Sales Support environment required. 
• Experience that provides the incumbent with knowledge of the principles, processes, concepts, methodology, skills, technical methods and competencies associated with performing the job

What else?

• This is an on site role (no remote) located in Chatsworth, GA. The hours are 8am-5pm on Monday-Friday
• The pay range is $17-22/hr, dependent upon experience, skillset, etc.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.