VP Digital Experience

VP Digital Experience

     Find your more with Mohawk!
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our people.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Come find your “more” with Mohawk!

What we need:

The VP Digital Experience is a senior leadership position responsible for developing and executing the company’s digital strategy to enhance customer and salesforce digital experiences. This role ensures technology investments aligned with business outcomes and delivers measurable value. In addition, this role maintains the relationships with our commercial business as well as our marketing and customer service functions.

 What you’ll do:

• Leads the digital experience strategy and roadmap to support enterprise growth and increase efficiency.
• Oversees digital transformation programs, including cloud adoption, A.I., and customer-facing platforms.
• Owns the technical delivery and support of our CRM and ecommerce ecosystem, including DevOps, mobile apps, product information, and digital assets management, as well as content management systems
• Partners with business unit and functional leaders to establish digital roadmaps and implement corresponding technologies that enable business outcomes. Provides executive oversight for system integrations, enterprise architecture, and application development initiatives related to digital experiences.
• Directs teams responsible for digital platforms, enterprise applications, and user enablement.
• Establishes governance processes to ensure effective prioritization, funding, and execution of digital projects.
• Monitors emerging technologies and industry trends to identify opportunities for innovation and differentiation.
• Develops and manages budgets, forecasts, and technology investments in alignment with strategic objectives.
• Ensures that all digital initiatives adhere to information security, privacy, and compliance requirements.
• Partners with infrastructure and cybersecurity teams to maintain secure, resilient digital operations.
• Builds and maintains strategic vendor and partner relationships to support digital product development and integration.
• Leads change management efforts to drive user adoption and maximize ROI from digital tools.
• Champions data-driven decision-making through analytics, visualization, and automation tools.
• Fosters a high-performance culture focused on agility, innovation, and cross-functional collaboration.
• Collaborates with the executive team to develop and implement strategic plans that align with the company's vision and goals.
• Provides visionary leadership to drive growth and innovation.
• Identifies and pursues new business opportunities, partnerships, and market expansions.
• Leads initiatives to enhance the company's market presence and competitiveness.
• Provides strong leadership to department heads and teams.
• Fosters a collaborative and high-performance culture.
• Implements effective risk management strategies.
• Drives a culture of innovation and continuous improvement.
• Builds and maintains relationships with key customers, partners, and stakeholders.
• Ensures high levels of customer satisfaction and retention.
• Performs other duties as needed.

What you have:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 15+ years relevant experience or equivalent education and/or experience.
• 10+ years of management experience.

What you’re good at:

• Clear expertise as a strategic leader.
• Leads through other leaders by setting strategy and direction, while allowing other leaders to set tactical operations.
• Able to communicate technical solutions in clear, business-relevant terms and vice versa.
• Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations while preserving relationships.
• Focused on and responsible for the function’s productivity and collective impact.
• Excellent communication, presentation, problem-solving, and organizational skills.
• Able to multitask, prioritize, delegate, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.
• Experience with Dev (Sec)Ops and Agile methodologies preferred.
• Proficient understanding of e-commerce ecosystems, including Product Information Management (PIM), Digital Asset Management (DAM) and Content Management systems (CMS) preferred.
• Competent with Customer Relationship Management (CRM) solutions preferred.

What else?

• This employee will be responsible for direct reports. 

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.