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Requisition ID:  53718

Sr Order Fulfillment Specialist

 

 

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.


As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

 

 

RESPONSIBILITIES:

 

  • Assist Customer Service and Sales
  • Work with Soft Surface planning and Hardsurface Planning
  • Reduce inventory levels by offering customers additional rolls when available
  • Reduce inventory by offering multi-solution dyelot hardsurface and softsurface
  • Un-assign cuts when system cuts come up short at the cut table
  • Work with planning to improve production dates
  • Assist shipping with assignment issues
  • Work reports for Menards, Home Depot, Lowes, Empire inventory
  • Assist with New Production Hardsurface
  • Assist with New Production Soft Surface
  • DT11 work with samples to borrow inventory
  • Process Held rolls reports
  • Plan Holds review orders and planning parameters
  • Process Inventory mismatch reports
  • Process over allocations reports
  • Enter orders that are on dropped SKU’s
  • Offer alternative processes to prevent cancellation
  • Process Replacements
  • Work within RC Wiley
  • Work with Distributor Team reworking orders
  • Moving inventory to Q4
  • Seam Rolls
  • Min/Max process
  • Backorder Screen
  • Roll un-assignments
  • Service Fulfillment box
  • Allocations Box

 

QUALIFICATIONS:

 

  • High School Diploma or GED equivalency required and 3 years related experience. 
  •  Basic Computer Skills: in word-processing and spreadsheet applications (MS Word, Excel AS400, Inet, & Electronic mail required).
  • In-depth knowledge of Company brands and products information required to perform the essential functions of the job.  In-depth knowledge of commonly used concepts, practices and procedures related to department activities.
  • General office experience required
  • 3 years of experience and job knowledge to resolve customer inquiries and problems and non-routine matters.
  • Knowledge of company’s functional structure to research and coordinate customer request.
  • Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.  Good Voice Quality that is conversational and professional.
  • Ability to interpret and follow oral and written instructions, policies, guidelines and processing standards.
  • Ability to demonstrate strong organizational and problem-solving skills required.
  • Ability to demonstrate strong interpersonal relationship building skills.

 

 

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

 

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.


Nearest Major Market: Calhoun