M1-X Technical Services Project Specialist

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

M1-X offers you a one-stop-shop for your flooring projects, providing materials and expert installation in a comprehensive package. One partner for every step. M1-X is your single source for seamless flooring management, handling materials and installation for any project size or complexity. With M1-X, you streamline your process and get more value with fewer headaches.

Our experienced project managers and installation teams ensure that timelines are met and installations are completed to the highest standard, reducing the risk of claims and errrors. 

What we need:

The Sr Technical Services Project Specialist is a high performing contributor that is essential in leading and coordinating technical service projects, ensuring successful implementation and client satisfaction. This role will be responsible for overseeing technical service projects, collaborating with cross-functional teams, and ensuring that project deliverables meet or exceed client expectations.

What you’ll do:

• Manage multiple large scale commercial flooring projects supporting strategic accounts with higher level complexity of turnkey installations. 
• Maintain an elevated understanding of all project document requirements including contract, field measurements, blueprints, product knowledge, project specifications, and material coordination.
• Coordinate projects, communicate changes and progress, and complete projects on time and within budget. Anticipate delays or project changes, while communicating and responding to those as needed. Issue installation service agreements and facilitate payment of Installer labor invoices for projects. Reconcile project and request/facilitate project invoicing of customers. 
• Effectively manage blanket inventory process for designated accounts with little to no supervision. 
• Assist as needed in department/customer required reporting, tracking, presentations, and special projects. 
• Assist as needed with keeping installation database up to date, including requests for contact data and insurance documents, and signed master agreements.
• Provide advanced level of technical advice and problem resolution for vendors and/or installers working with manufacturer product.
• Provide cross-functional support to major accounts and to other team members as needed and serve as first level support.
• Find ways to assess and apply innovative ideas to enhance business results.
• Successfully lead after-action reviews to identify, document, and share lessons learned.
• Perform other duties as needed.

What you have:

• Bachelor’s degree in a related field preferred.
• 4-6 years’ relevant experience OR equivalent combination of education and experience.
• Commercial floor covering experience and/or installation experience required. Commercial Construction experience preferred

What you’re good at:

• Requires in-depth conceptual and practical knowledge in own job discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

What else?

• Travel: 10%-20% travel required to meet with strategic accounts.  

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Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.