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Requisition ID:  61452

Customer Service Rep I - Work Base Learning



Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.



Customer Service Representative I - Work Based Learning


This role is part of Mohawk Industries Work Based Learning Program (WBLP) and is only open to qualifying students currently enrolled in a High School WBL program. The WBLP with Mohawk is designed to allow students the ability to learn, develop and build onto their industry related skills within Customer Experience, while completing a High School curriculum.


Are you someone who enjoys working with people, detail oriented and customer focused? Consider joining our Customer Experience Team here at Mohawk! A great corporate opportunity to learn multiple data systems, receive enterprise training and gain real-life work experience.


Your Role:


  • Enter Sales orders and order changes including price quotations, preparation and follow-up on purchase order, and confirmation of shipment dates.
  • Examine records and communicate verbally and in writing with customers and other employees to obtain facts needed to resolve complaints.
  • Expedite orders through production or shipping.
  • Maintain purchase order files.
  • Communicate with production control staff regarding order status and scheduled shipment dates.
  • Respond to customer needs and demonstrate teamwork to ensure achievement of goals.





  • Current High School Junior or Senior, at least 17 years old  
  • Total of 20-25 hours a week - several 4.5-hour shifts
  • Expected Schedule: afternoon shifts throughout weekdays, and 3 Saturdays per month (9 am – 12 pm)
  • Detail oriented, ability to understand customer needs quickly, basic computer navigation



  • Classroom-Based Training Program (paid): 8-12 weeks, may be split into segments*
  • Work-From-Home options upon training completion and demonstrating set KPI metrics.
  • Flexible scheduling around school schedule.
  • Opportunities for advancement and Apprenticeship pathways upon completing High School
  • Working within a leading global manufacturer with hands-on training and mentoring



Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Nearest Major Market: Calhoun

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