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Requisition ID:  30124

Credit Manager- Home Center

We are always in search of Difference Makers to help us generate solutions and solve problems so that we can continue flooring the imagination of our customers; while providing value to their lives. We're redefining flooring with products that not only minimize climate impact but also foster beauty and allow people to connect and thrive.

If you would like to make a direct impact with a multi-billion dollar Fortune 500 global leader in flooring fashions, while making the world a better place, then we have an exciting opportunity for you!

Mohawk Industries is the world’s largest flooring company – and we are growing. We are a Fortune 500 company (NYSE: MHK) and our competitive advantages are huge.





Primary Objective:  In broad terms, briefly state the major purpose of primary objective of this position.

Plan, organize, and direct activities of major home center accounts’ credit and collections team. Interface with internal and external contacts to resolve problems regarding outstanding accounts receivables, customer disputes, and EDI/Invoicing issues. Establish and maintain excellent working relationships with customer base, Sales, Claims and other internal sources to identify, report, and resolve issues. Maintain and ensure continued compliance to company and regulatory laws, policies and processing guidelines. Identify, correct, and report all non-compliance and fraudulent activity.

Major Function and Scope: Using brief narrative statements, describe each major function of responsibility explaining the scope of the function as appropriate.

  • Provide direction to the team whose primary responsibility includes the input/export of data in customer portals and third-party processing sites to ensure ve
  • ndor process compliance. This includes ensuring invoices are properly transmitted in customer systems to ensure payment.
  • Work with team to proactively identify potential invoice payment issues and work with EDI team to resolve.
  • Direct team to proactively identify major deduction issues and variances from routine payment processes
  • Work with EDI team, Sales, and customers to resolve root cause of discrepancies
  • Direct team activities to resolve unwarranted deductions and file customer disputes. Provide follow-up, including communication with Sales and management as necessary
  • Develop and maintain knowledge of vendor buying agreements to partner with EDI, Claims, and other departments to assure customer set-up and processes are consistent with agreements
  • Work with internal process improvement and IS resources to develop improved reporting of items being worked and recovery of disputes
  • Support the AR team to help identify and accurately post/code payment or deduction items when automated processes are unable to
  • Work with the Manager of Financial Services to ensure team compliance to operating policies and procedures in accordance with corporate and regulatory guidelines
  • Develop and train team members with emphasis on working across functional lines with AR, Claims, and Customer Service
  • Works closely with senior management on analysis of business trends, actuals, forecasting and other projects as assigned.
  • Other duties as assigned.


Type of Experience and Knowledge:

Knowledge, Experience, Competencies and Supervision: Describe the education, knowledge required, years of experience, specific skills and abilities required to do the job on a fully competent basis.

  • Bachelor’s Degree in Finance, Accounting, Business Administration with a minimum of five years senior level credit and collections experience preferred. Minimum of 3 years in a lead/supervisory capacity in Credit may be considered in lieu of a college degree.
  • A minimum of two years in a lead/supervisory capacity, working with diverse work groups.
  • Extensive knowledge of Credit and Collections function related to high volume accounts
  • Extensive knowledge of the department’s operating and processing standards, guidelines and policies
  • Extensive knowledge of the Company’s products, services, organizational and functional structure and operating procedures
  • Intermediate computer skills, including working knowledge of Microsoft Office.

Competencies:  Describe the specific skills required for this position in terms of technical, managerial, interpersonal skills and unique abilities.

  • Drive for success, and the ability to project that drive into effective and successful teamwork.
  • Excellent oral, written and interpersonal communications skills to effectively interact, exercise discretion, judgment and diplomacy when dealing with internal and external customers, management, and regulatory agencies.
  • Knowledge of employee relations to conduct and deal with employee needs in a proactive manner
  • Willingness to challenge established practices and draw relevant conclusions; ability to persuade, market and sell new ideas and the ability to embrace dynamic and changing technological and business environments.
  • Ability to deal in a high-pressure environment and render good decisions to resolve the problems.


Associates Supervised: Indicate the numbers of associates that report to this position (only complete for exempt supervisory/managerial positions).


Other Pertinent Job Information: (Such as: American with Disabilities Act- ADA requirements for certain hourly positions).

Disclaimer: The above information on this description has been designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Normal Office environment, May require occasional travel



Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.


Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.