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Requisition ID:  48258

Account Coordinator - Residential

 

 

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.


As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

 

 

 

What we need:

 

Mohawk is looking for an Account Coordinator who can do more for Mohawk Flooring North America brands by providing customer support, communication and basic account maintenance for our residential, distributor and builder multifamily divisions.

 

Our Customer Experience team members are focused on building strong relationships and providing exceptional service that inspire customer loyalty and strengthen our position as the world’s leading flooring manufacturer. We’re looking for people who thrive on connection and collaboration to join our team.

 

What you’ll do:

 

  • Assist Customer Service Representatives with day-to-day activities related to account maintenance.
  • Resolve complex customer inquiries and non-routine matters, such as escalated calls from Customer Service Representatives.
  • Answer customer inquiries pertaining to purchase order status, product availability, in-depth product knowledge, pricing on applicable accounts, and expedited shipment requests.
  • Compose or edit correspondence, reports, presentations, spreadsheets, and charts/graphs. 
  • Maintain appropriate confidentiality with sensitive material and information.
  • Examine records and to determine relevance of billing correspondence, pricing on orders/commissions, group rebates, and related information.
  • Collaborate with other functional areas, including Sales, Credit, and Shipping to obtain facts regarding account maintenance.

 

What you have:

 

  • Education: High School Diploma or equivalent (GED) required.
  • Experience: Minimum of 2 years customer service related experience, with minimum of 1-year internal experience preferred.
  • Computer Skills: MS Office applications and Email correspondence required. Internal systems including AS400, preferred.
  • Knowledge of Company brands and product information required to perform the essential functions of the job. 

 

What you’re good at:

 

  • Building and maintaining positive business relationships, both internally and externally, to promote Company goals.
  • Working collaboratively as part of a fast-paced team, with strong personal organization, poise and professionalism
  • Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.  Good Voice Quality that is conversational and professional.
  • Ability to interpret and follow oral and written instructions, policies, guidelines and processing standards.
  • Strong organizational and problem-solving skills.
  • Must be an effective team member that considers the group, as well as individual needs when making decisions.
  • Ability to prioritize and manage time effectively; seeks assistance from others as needed.
  • Desire to grow and stay up-to-date with changes in the market and product development.

 

What else?

 

  • We’re located in a pretty great spot – check out this video to see what we mean

 

 

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

 

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.


Nearest Major Market: Calhoun