Territory Manager - Inside Sales

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

This is an entry-level sales position that has primary responsibility for the assigned territory and accounts that reside within in. Inside Sales agents are required to make sales virtually through phone or email contacts without relying on face to face interaction, to meet standards related to business goals.

What you’ll do:

• Source sales opportunities through designated regions by making outbound cold calls, follow up calls and emails.
• Understand customer needs and requirements, including product knowledge to be able to inform and close the sale.
• Drive proactive communication and follow-up to cultivate ongoing relationships with account contacts.
• Ability to formulate open ended questions and close sales based on those responses, resulting in achieving team and personal sales metrics established by sales leadership.
• Research accounts, which includes reviewing sales history, locations, installers, identify key players, to strategize approach and goals
• Monitors territory performance against established objectives/guidelines and takes the appropriate action to improve performance
• Promote customer usage of Mohawk self-serve systems 
• Provide customer service related support to ensure resolution of issues and request assistance from other departments as needed
• Assists in developing a territory coverage plan, which defines the type of support and frequency of customer contact required to meet sales goals.

What you have:

• Inside sales or previous sales-related experience preferred.
• Must be self-motivated with a track record of achievement on company goals.
• Prior account management experience with a minimum of 20 direct contact points made daily.
• Experience working with Salesforce.com or similar Customer Relationship Management (CRM) strategies and software.
• High school diploma or equivalent required, with preference for continued education through additional college level coursework related to Business, certifications, and workshops.

What you’re good at:

• Excellent verbal and written communications skills, with emphasis on phone and email communication etiquette.
• Ability to formulate and ask intentional and open-ended questions, which reflect active listening skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong adherence to Mohawk Code of Conduct to include professionalism, ethics, and conflict of interest considerations.
• Ability to work and communicate with diverse groups, to achieve results through team efforts, and to persuade, market, and sell new ideas.

What else?

• Occasional travel will be required.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.