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Warehouse Worker, Customer Service

Date: Aug 28, 2021

Location: USA New York NY SSC #473 (L039, New York, United States, 14623

Company: Mohawk Industries

 

 

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.


As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

 

 

Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! As the Customer Service/Warehouse Associate will need someone who is responsible for providing a variety of support such as servicing walk in customers, completing sales transactions conjunction of material handling duties such as receiving, loading/unloading material, pull/assemble customers’ orders and inventory checks.  This position may involve daily use of forklift equipment.

 

Responsibilities:

 

  • Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.

 

  • Addresses and resolves customer complaints (returns and order errors).

 

  • Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.

 

  • Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.

 

  • Waits on customers and prepare sales slips.

 

  • Produces daily sales reports.

 

  • Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.

 

  • Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.

 

  • Operates forklift equipment.

 

  • Maintains clean and organized facility by sweeping, trash removal, restroom cleaning, general office cleaning, etc.

 

  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.

 

  • Performs other related duties as required.

 

 

 Education and Knowledge:

  • HS diploma or equivalent experience; Forklift Operator Certification required for warehouse duties. 3+ years customer service experience and warehouse experience

 

Competencies:

  • Organization, math, time management, computer skills, detail oriented, customer service, safety conscious

 

Other Pertinent Job Information:

  • While performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms. 

 

  • The associate is required to walk, stoop, kneel, crouch, or crawl.  The associate may be required to sometimes sit, climb or balance. 

 

  • The associate must lift and/or move up to 80 pounds regularly. 

 

  • Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. 

 

  • While performing the duties of this job, the associate is regularly exposed to moving mechanical parts.  The associate is occasionally exposed to fumes or airborne particles. 

 

  • The associate may be exposed to a wide range of temperatures.  The noise level is usually loud. 

 

  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

 

Why work for us?!

Most of our staff started off in an entry level position like this one and worked their way up! Start your career today!

  • Position requires unrestricted work authorization in the United States; work/visa sponsorship for this position is not available. 

 

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

 

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.