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Supply Chain Systems Support, Senior

Date: Jul 19, 2021

Location: USA Dallas TX CF Hawn - Comple, Texas, United States, 75217

Company: Mohawk Industries


Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.


Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.



The Sr Supply Chain Systems Support Specialist serves as Senior Professional for the supply chain systems team and is responsible for overseeing the development, deployment and daily support for supply chain related applications.



  • Responsible for 2nd level support resolution of escalated, or complex issues related to ERP and non-ERP production troubleshooting, software launches, testing and updates.
  • Develop and conduct training for new team members and is prepared to knowledge share and transfer when needed.
  • Monitors daily productivity of team through research and analysis to ensure correct procedures are followed and resolved. 
  • Identifies systems, testing and workflow improvements to drive and enhance overall process efficiency and compliance.
  • Coaches and guides the supply chain system specialists.
  • Development & execution of reports that support supply chain processes and result in data validations and overall system efficiencies.
  • Demonstrates working relationships with others and drives group solutions.
  • Review and approve security profile modules.
  • Serves as a business liaison for supply chain processes and special projects assigned.

Must be proficient in the following programs:

  • SAP (Systems Applications & Products) 
  • STO; SO; TM; Web-Dyn-Pro; EWM)
  • Sales Force (Service cloud; Communities Pro-Exchange)
  • IBM Sterling (Oasis)
  • Other: Domo; Power BI and other Reporting Systems
  • Red Prairie (WMS) 
  • Customer Relationship Applications or Databases


Experienced and Knowledge Requirements

  • Bachelor’s degree in related field preferred.  
  • 6-10 years of related work experience, preferably in Manufacturing, Distribution or Logistics environment.
  • Must be able to lead and coach other team members to assist with training and technical issues. Ability to demonstrate strong interpersonal relationship building skills. Adept in problem solving skills, can determine root causes of issues while also creating proactive solutions for future issues.  Must have an intermediate to experienced level of computer skills in required systems.  Must be able to provide training in classroom environment. Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively.  Ability to work in a fast-paced environment



  • While performing the duties of this job, the employee is regularly required to sit, use hands to type or answer phones. The associate may walk, stand, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Disclaimer: The information on this description was prepared by Compensation and department management and is designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job


We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.


Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.


Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.