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Date: Sep 21, 2022

Location: USA Dallas TX CF Hawn - Comple, Texas, United States, 75217

Company: Mohawk Industries


Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.


Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.



Dal-Tile is currently seeking an exceptional CSC Inside Sales Agent to join our TEAM!  As the CSC Inside Sales Agent, we need someone who is ready to provide a variety of support such as managing CRM systems, handling customer calls, and upselling. 


Primary Objective 

Provide customer account management service by coordinating and managing call lists, selling agility, systematic updates, order inquiry, product information, order status, customer returns, and transportation management in a call center environment. 



Major Function and Scope 

  • Manage day-to-day profiles to log and track calls. 
  • Creative and innovative in the sales approach to drive revenue and growth of accounts.  
  • Processes orders timely, accurately, and thoroughly while enhancing sales opportunities with customers.  
  • Advanced troubleshooting skills and ability to handle and address escalations  
  • Exhibit comfort in up-selling and providing options in products to increase sales.  
  • Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, and following up to ensure customer satisfaction with order development.  
  • Collaboration with the sales team, Sales Service Centers, vendors, Customer Support teams, and buyers to increase the Customer Experience. 
  • Acquire knowledge of customer base and unique customer requirements for selling to Dal customers. 
  • Performs other related duties and special projects required to help move the paradigm of “The Customer Selling Experience” as required. 


Experience and Knowledge Required 

Requires high school diploma or GED  

Associates degree preferred but relevant work experience considered in lieu of a degree 

2 or more years of Sales, Call Center, or Customer Service experience required with a focus on Customer Account Management 

Inside Sales experience desired 



Strong selling skills and Customer Service 

Superior interpersonal and written/oral communication skills with the ability to relate well, and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals 

Ability to multi-task 

Excellent organizational, analytical, and problem-solving skills. 

Strong self-directed organizational skills to organize time effectively on a daily and weekly basis. 

Must be a team player 


Other Pertinent Job Information 

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.  



We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.


Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.


Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.