Customer Service Representative

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

• Demonstrates the ability to perform all entry and intermediate-level tasks.
• Facilitates communications between various Customer Service Operations work groups.
• Applies solid knowledge of business concepts, procedures, and practices, and a complete understanding of fundamentals in a functional area working knowledge of other related disciplines.
• Performs complex assignments usually without established procedures. Assignments require considerable judgment, initiative, creativity, and leadership in troubleshooting, suggesting alternatives, and making recommendations for continuous quality improvement.
• Plans and organizes non-routine tasks with the w/approval. Establishes priorities of work assignments.
• Solves a wide range of complex problems requiring advanced interpretation of generally defined procedures and practices. Selects methods and practices to obtain imaginative, thorough, and practical solutions to questions.
• Understands the organizational structure and key roles of teams. Maintains general knowledge of products/services associated with the area and employees involved with specific product lines and services.
• Limited supervision. Receives no appreciable instruction on routine work and general instruction on new lines of work or special assignments.
• Serves as backup to at least two specialized functions in the team.
• Ability to train other CSRs.
• Participates in special projects and performs additional duties as required.
• Must be available to work rotating shifts.

• A High School Diploma or GED equivalency is required.
• 2 or more years of call center or customer service experience.
• Customer account management experience preferred.
• Flooring industry experience preferred.

• Excellent oral and written communication skills.
• Demonstrated ability to interact effectively with individuals at all levels in the organization is required.
• Good voice quality that is conversational and professional.
• Must have the ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• The ability to demonstrate strong organizational and problem-solving skills is required.
• Strong interpersonal relationship-building skills.
• Moderate level of computer skills – Word, Excel, and database experience is a plus.
• Detail-oriented with the ability to multitask, manage priorities, and time effectively.
• Ability to work in a fast-paced environment.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.