Sales Support Associate

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Sales Support Associate is an entry-level professional who works to support the Sales functions in a variety of areas to ensure compliance with company policies and procedures. This role will be responsible for reporting, customer issue resolution, and collaboration with internal teams to ensure operational efficiency.

***In addition to supporting the Fort Myers location, this position will also provide support to the Sarasota, FL, and Tampa, FL locations. 

Duties and Responsibilities of the Position:

• Ensure products are well-stocked, visually appealing, and strategically positioned in retail stores to maximize sales, enhance the customer experience, and support promotional initiatives.
• Serve as the brand ambassador in retail stores while partnering with store managers and staff to coordinate merchandising activities.

• Provide administrative and logistical support for sales processes and assist with routine tasks to support the sales teams.
• Help maintain basic sales reports and update templates with market or sales data under supervision.
• Assist in compiling data for reports and visual summaries related to pricing, product, claims, inventory, and samples.
• May support sales order processing by preparing documentation and flagging discrepancies for review.
• Help coordinate logistics for sales meetings and conventions, including travel and material preparation.
• Provide general support to sales operations by gathering information and assisting with process documentation.
• Communicate with internal teams to help resolve basic customer issues and ensure accurate account information.
• Support reconciliation efforts by gathering documentation and escalating discrepancies to appropriate teams.
• May perform data entry of sales orders, monitor inventory levels, or handle other administrative items.
• Perform data entry, maintain records, and support inventory tracking as needed.
• Perform other duties as needed.

Required Experience and Education:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years relevant experience or equivalent education and/or experience.

Competencies:

• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Demonstrated ability to learn Microsoft Suite of products.

Other Pertinent Job Information:

• The ability to lift 50 pounds regularly.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.