Principal Analyst IT Supply Chain OTC

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Principal Analyst, IT Supply Chain Order-to-Cash, is the team lead responsible for supporting and optimizing order-to-cash processes, with SAP solutions at the core. This role involves exposure to all areas of SAP Order-to-Cash (OTC), including Available-to-Promise (ATP), Order Management, Pricing, Delivery Scheduling, Shipping, Invoicing, and EDI Interfaces, analyzing business requirements, designing high-level solutions and estimates, and configuring SAP across the order-to-cash area.

Duties and Responsibilities of the Position

• Lead end-to-end SAP SD/OTC process design, including order management, pricing, shipping, billing, and accounts receivable.
• Configure SAP SD module components, such as sales order types, item categories, schedule lines, pricing procedures, condition techniques, and copy control.
• Optimize ATP logic for real-time availability checks, considering stock levels, planned receipts, and lead times to confirm delivery dates. Collaborate with supply chain teams to optimize ATP logic for real-time availability across warehouses.
• Troubleshoot integration issues between SD billing and FI/CO for accurate account determination and revenue posting.
• Troubleshoot tax integration issues with Vertex.
• Support Electronic Data Interchange (EDI) interfaces for OTC processes, such as inbound sales orders (e.g., EDI 850) and outbound invoices (e.g., EDI 810).
• Troubleshoot EDI issues, including mapping errors, IDoc failures (e.g., ORDERS, INVOIC). Collaborate with middleware teams (e.g., Biztalk) to resolve connectivity issues with trading partners.
• Validate EDI data accuracy for orders, invoices, and advance shipping notifications (ASN) to ensure compliance with partner requirements.
• Support testing and onboarding of new EDI partners, ensuring seamless integration with SAP SD.
• Facilitate workshops to gather business requirements, perform fit-gap analysis, and map solutions to client needs.
• Lead cross-functional teams, coordinating with FI/CO, MM, PP, and WM consultants to ensure seamless module integration.
• Partner with business stakeholders, including sales, customer service, and supply chain teams, to translate requirements into functional and technical solutions.
• Provide training and support to end-users and power users on SAP SD/OTC processes.
• Analyze and resolve complex issues in OTC workflows, including pricing errors, billing discrepancies, and ATP-related delivery delays.
• Recommend process improvements to enhance efficiency, accuracy, and customer satisfaction, such as automating order processing or optimizing ATP calculations.

Required Experience and Education

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 6-8 years’ relevant experience or equivalent education and/or experience.
• 5+ years SAP hands-on experience preferred.
• Demonstrated experience and understanding of ERP systems, including a solid understanding of the system development life cycle, application development dynamics, and IT best practices.
• Advanced knowledge of SAP business processes and core SAP modules preferred.
• Hands-on experience with SAP ECC 6 and SAP S/4HANA 2021 or newer preferred.
• Involvement in large-scale SAP implementations or transformation initiatives preferred.
• Direct participation in an ECC to S/4HANA migration project preferred.
• Technical SAP knowledge of: ABAP programming, BAPI, BAdI, IDOC, batch input, SAPscript, Smart Forms, LSMW, job scheduling, and OSS note implementation.

Competencies

• Demonstrated analytical skills to understand, evaluate, and optimize business processes within SAP environments.
• Ability to quickly assess technical risks, identify impacts, and define solutions to remove roadblocks and maintain project momentum.
• Deep conceptual and practical knowledge in relevant job discipline.
• Strong communication, problem-solving, and organizational skills.
• Skilled in prioritizing tasks and managing time effectively.
• Maintains integrity and discretion when handling sensitive and confidential information.
• Proficient in project management tools, issue tracking systems, software development processes, SAP, and Microsoft Office.
• Positive, adaptable, and collaborative team player, capable of managing multiple projects simultaneously.
• Exercises professionalism, sound judgment, and resourcefulness, especially in environments with limited formal processes.
• Knowledge of SOX (Sarbanes-Oxley) audit framework and experience with quarterly/annual review processes.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.